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Terms and Conditions

Who are we / Contact is run by:  Dream Entertainment LTD.

                                     Tax ID : CZ25656945

Tel: +420 271742698


Web Pages:


Dream Entertainment s.r.o. 
Minska 1002/1
101 00 Prague 10
EU - Czech Republic

Opening Hours: 

Monday - Thursday :   10:00 - 17:00
Friday :                        10:00 - 16:00
Saturday - Sunday :    Closed 


  • When you enter our site you will come across the different sections from which our online shop is made-up; indicated on the left by various subject tabs, such as "CONDOMS" for example. Click on a tab to enter the section and select from a sub-section, if applicable, until you've arrived at the desired product. All products on the site are viewable with photographs, detailed descriptions and prices. To order, fill in the desired quantity and click on the shopping basket icon to add the item to your purchase. If sizes are required, you will be prompted to fill them in as well. There is equally a search engine on our site for your convenience. When using the search engine, you can fill in the name of the desired item or its item number.
  • Once you've begun ordering, you may order as many products as desired. You can always check the contents of your proverbial shopping basket by going to the right hand side of your screen. Under "your basket" is a list of how many items you've ordered and what the total cost of your order is. You can also add or remove items at this time.


  • Prices are subject to change without notice. Though we do our best to keep the shop as up-to-date as possible, we are not liable for pricing errors. All prices shown are in CZK (including 21% VAT TAX) or you can switch to EUR or USD (currencies).


  • Availability of an item is indicated in the web shop. Under normal conditions, we will supply immediately when the item is indicated as being available; 'stock available'. May cause that some items may be temporarely sold out  - please expect a delay in shipment because we have it on order but not in stockat the moment
  • The availability sign on the site is an excellent indicator for what we actually have in stock though we cannot guarantee 100% accuracy with regards to merchandise availability. We try our best to fill all backorders as promptly as possible.


  • When you have finalized your order, you may proceed to the check-out and to the payment menu. First you will be asked to fill in your personal details, such as name and delivery address, and to choose the desired shipping method. This will determine the costs for shipping.
  • Secondly, you will be asked to choose your desired payment method. If you choose a direct bank transfer, you will be asked to wire the total amount directly to our account.
  • If you choose to make a payment online you will be redirected  - you can use you Paypal account or cc. An alternative to this is to e-mail us your order and to phone/fax us your credit card details in order for us to manually process the card here. NEVER e-mail the details of your credit card. All goods remain property of until the full amount of the invoice is paid.

Payment Security

  • will only ship when your payment has been received in full or authorized.
  • As well, for your own security,  reserves the right to contact you by e-mail or by phone for verification/confirmation before processing your order. We actively fight (credit card) fraud.

Shipping Method

  • When payment is authorized or received, both the customer and receive an e-mail stating that payment has been processed successfully. We then proceed with expediting your order. When all items are in stock: orders received before 14:00 (2 pm) GMT+1 (CET) time are 99% guaranteed to leave the same day. During busy periods, goods will be shipped latest the following day.
  • In the event that goods are not in stock, you will be notified by e-mail with an expected delivery time, giving you the chance to cancel or change your order, to wait for missing goods to be replenished, or to have the shipment made in two parts.

Guarantee of Goods / Faults and Exchanges 

  • guarantees the quality of all its products for up to 6 months after the purchase date for defects in material or craftsmanship.
  • Any returns due to defects/complaints will be replaced/credited by if the return is caused by defects in material and/or craftsmanship.
  • will not accept/replace/credit returns which are caused by improper use or mishandling, normal wear and tear and/or unacceptable storage and/or maintenance of the disputed item.
  • Damage of rubber clothing items due to sharp objects or oil are explicitly excluded from the guarantee.
  • Should goods be faulty in materials or craftsmanship, please notify us and return it immediately, unused, for exchange or refund.


Customs / Law Restristions

  • We're a Czech company trading in goods that are legal in the Czech Republic. Law varies from one country to another. Whether importing/receiving something is legal in your own country of residence depends on your countries' laws and customs regulations. falls under Czech law, and is therefore not liable for items that are opened, lost, detained or seized by postal or customs authorities in your country. You, as a consumer must adhere to and be aware of the laws and regulations of your own country. The customer is responsible for any legal problems arising from customs in their country. Under no circumstance will be responsible for sales and delivery of forbidden goods to the customer's country.
  • When we ship goods outside the EU, the parcel passes through customs in the destination country. ensures correct exporting but has no link with your national customs procedures. All costs involved (import tax, local duties, VAT) will be paid by the customer.

Change of Mind

The customer is entitled to return any unused items within 14 days after delivery for exchange or refund by The following limitations apply:
  • The goods must be absolutely new and unused and have to be in their original and undamaged packaging.
  • We are not able to refund returned intimate toys such as dildos, once removed from the plastic packaging. This is for hygienic purposes.
  • Further exempt from our return policy are goods which are especially produced in accordance with customer specifications (made to measure).
  • In the event of a product exchange (new goods for returned goods), the customer is responsible for transportation costs.
When cannot deliver a out-of-inventory product within 30 days, the customer can cancel the order if an alternate delivery date has not been arranged.
When products are returned within the cooling down period of 14 days, will refund the customer within 14 days (usually quicker). When your bank account details are required for a refund, the 14 day restitution period starts once your details have been received in full.

NOTE: According to EU Directive L 144_19 Official Journal of the European Communities 4 June 1997 DIRECTIVE 97_7_ES of the European Parliament and of the Council of 20 May 1997 erotic producs are considered to be "intimate" goods and their return and replacement are not possible for hygienic reasons. This category of exceptions to §53 also includes underwear and other erotic goods for which it cannot be excluded, that it was used on intimate body parts.


  • If you have a complaint about our products and / or services please let us know, preferably in writing by sending an e-mail to or use our contact form on our web. We will swiftly process your complaint and find a resolution in a prompt timeframe. Maximum 14 days period.


Processing of personal data

  • The operator (vendor) proceeds with the processing of personal data in accordance with Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Regulation on the protection of personal data) Act No. 101/2000 Coll. on the Protection of Personal Data and the Act which it replaces this Act in the sense of the implementation of the aforementioned Regulation, Act No. 480/2004 b., on Certain Information Society Services, Act No. 127/2005 Coll. , on electronic communications and other legislation regulating the protection of personal data.

  • In order to register the User, the Operator is authorized to process the User's personal data or personal data provided or entered by the User during registration (especially address data).

  • Such processing of personal data is legal, as it is necessary for the performance of a contract under which the Operator provides the "Sale of Goods" service and the User is a Party as a personal data subject.

  • Supervision of the protection of personal data is carried out by the Office for Personal Data Protection.

  • The Seller undertakes not to provide the buyer's personal data to third parties other than the contractual processor for the purpose of arranging a transaction (eg delivery of goods)

  • The seller will allow the purchase without registration, while the data of non-registered buyers will only use the subject of the contract, not for marketing or other business purposes.

  • Seller is only allowed to send a commercial message to the buyer if the buyer actively requests it.

Trademark / Copyright

  • The trade name, brand name and logo '' are copyrighted word / device marks.
  • All content of this website is property of and / or its suppliers.
  • Any use of this content is prohibited without written permission


Final Clause

  • is Czech registered company. Czech law applies.
  • The Czech Commercial Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, Czech Republic -  ID: 000 20 869, Internet address:, is responsible for out-of-court settlement of consumer disputes under the purchase contract

These conditions valid since 1.1.2014  updated 22.5.2018